Returns Policy
- We want you to be completely happy with your purchases. So we do everything we can to assure you get the exact merchandise you order. If for any reason you are not satisfied with your order please contact us directly to discuss the issue. We will be happy to accept returns within 7 days under the following conditions:
- Returned merchandise must be in unused condition and in its original packaging. Mixing or consolidating components, joining, filing, painting and other similar actions constitutes used merchandise.
- Freight charges will not be refunded. The customer is responsible for insured shipping back to our premises.
- Returns sent COD will not be accepted.
- Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.
- We reserve the right to terminate any contract between us without penalty. In the event of termination we shall refund to you all sums paid by you to us.
- The Contract between us shall be governed by the laws of England and Wales and any dispute will be resolved exclusively in the courts of England, Scotland and Wales. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. If you have a complaint contact us.
- These terms and conditions are subject to change at any time without prior notice to you.
Refunds
If you have placed a deposit for a model and are unable to complete the purchase we will offer a refund subject to us finding an alternative purchaser for the kit. All refunds will be subject to a 10% administration fee.
Payment Plans
If the payment terms of your chosen plan are not adhered to we reserve the right to cancel your order and offer your kit for sale to an alternative buyer. On finding a buyer we will refund any monies paid less 10% administration fee. If a part kit has been delivered you will have the option to return those items to us (subject to our normal returns procedure) and a refund will be given as above.
If you have placed a deposit for a model and are unable to complete the purchase we will offer a refund subject to us finding an alternative purchaser for the kit. All refunds will be subject to a 10% administration fee.